Terms of service.

Who you are contracting with.

The provider is Benedict Fairweather, trading as Limpseybaseio, of 93 Ellesmere Rd Saltley, Birmingham B8 1NF, West Midlands. The provider is the sole practitioner; there are no associates or sub-contracted coaches. Contact: [email protected], +44 7765 918 374.

What is being supplied.

Career coaching services as described on the relevant service page on this site at the date of booking. The standard formats are single 60-minute sessions and six-session programmes. Any custom arrangement is set out in writing in the engagement letter exchanged before the first session.

Booking and confirmation.

A session is confirmed when the provider has acknowledged the booking by email and the agreed payment has been received. Sessions are not held tentatively; a booking is firm once confirmed. Clients are sent the meeting-link or address detail at least 24 hours before the session.

Pricing and invoicing.

Current prices are listed on the relevant service page. Single sessions are payable on booking; six-session programmes may be paid in full on booking or split across two payments by agreement before the first session. Invoices are issued in pounds sterling and are payable by bank transfer or by the card-payment processor named in the invoice.

Rescheduling and cancellation.

Clients may reschedule a session up to 48 hours before its start time at no charge. Within 48 hours, a session is treated as having taken place and is non-refundable, except where reasonable circumstances (illness, bereavement, urgent family obligation) make attendance not practical; in those cases the session is rescheduled at no charge.

Six-session programmes may be cancelled at any time. The fee for the proportion of sessions delivered up to the cancellation point is retained; the balance is refunded within 14 working days. The 14-day right of cancellation under the Consumer Contracts Regulations 2013 applies if you booked online and have not yet attended the first session, in which case a full refund is given.

Confidentiality.

Session content is confidential to the engagement. The provider will not discuss the contents of a session with a third party without the client's express written consent, except where compelled by law (a court order, a clear and present risk of harm to self or others, or evidence of a serious criminal offence).

About results.

Specific results — a job offer, a promotion, a salary uplift — depend on factors that extend well beyond the coaching room: who is hiring, who else is in the running, what a manager decides on a given Tuesday. Coaching is preparation, not prediction. No specific outcome is guaranteed and no coach who promises one is, in our view, selling honestly. The undertaking the practice makes is to apply professional rigour to the preparation work; the outcome that follows is, by the realities of the job market, not within the practice's control.

Liability.

The practice carries professional indemnity insurance appropriate to the work. Total liability under any single engagement is limited to the fees paid for that engagement. The practice does not exclude liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded under the Consumer Rights Act 2015 or the Misrepresentation Act 1967.

Complaints.

If something has gone wrong, write to [email protected]. A response will be provided within one calendar month and will state whether the complaint is upheld and what (if anything) is being done about it. The practice abides by the International Coaching Federation's code of ethics and the complaints route published by that body remains open if the matter is not satisfactorily resolved between us.

Advertising standards.

The claims on this website are intended to comply with the ASA CAP Code. If you believe a claim is misleading, please write to the email above and the matter will be reviewed.

Governing law.

These terms are governed by English law. Any dispute will be heard in the courts of England and Wales (or, where the client is resident in Scotland or Northern Ireland, the local courts of that jurisdiction).

Statutory references.

These terms are written under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, the Misrepresentation Act 1967, the Unfair Contract Terms Act 1977, the Sale of Goods Act 1979 (where applicable to ancillary materials supplied), and the ASA CAP Code. Tax record-keeping is governed by the Companies Act 2006.

Updates.

These terms were last updated on 12 January 2026. The version applicable to your engagement is the one published at the date of your booking.